Frequently Asked Questions

Question 1

How do I book a cleaning?

Accepted Answer

You can book online in minutes through our booking page at whatamaidllc.com/m/bookings. Simply select your service, choose a date and time that works for you, and fill in your details. No upfront payment required — we confirm your appointment and follow up with any questions.

Question 2

What days and hours are you available?

Accepted Answer

We offer cleaning appointments Monday through Friday, with 2-hour time slots available from 9:00 AM to 5:00 PM. We are not currently available on weekends.

Question 3

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 48 hours in advance to ensure availability. For move-in/move-out cleanings, we suggest booking as early as possible since those slots fill up quickly.

Question 4

Can I reschedule or cancel my appointment?

Accepted Answer

Yes. Please contact us as soon as possible if you need to reschedule or cancel. We ask for at least 24 hours notice so we can offer that slot to other customers.

Question 5

What services do you offer?

Accepted Answer

We offer Standard Home Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Airbnb & Short-Term Rental Cleaning, Window Cleaning, Carpet & Upholstery Cleaning, Recurring Cleaning plans, and Office & Commercial Cleaning. Visit our Services page for a full breakdown of what each includes.

Question 6

What's the difference between a standard clean and a deep clean?

Accepted Answer

A standard clean covers all the everyday essentials — kitchen surfaces, bathrooms, floors, and dusting. A deep clean goes further, tackling inside appliances, baseboards, cabinet interiors, grout, window tracks, and all the areas that typically get overlooked.

Question 7

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes, we bring everything we need. Our team arrives fully equipped with eco-friendly cleaning products and professional-grade tools.

Question 8

Do you clean apartments and condos, or only houses?

Accepted Answer

We clean all types of residential properties — houses, apartments, condos, and townhomes. Just provide your address when booking and we will take care of the rest.

Question 9

What does eco-friendly mean for your cleaning products?

Accepted Answer

We use non-toxic, biodegradable cleaning solutions that are free from harsh chemicals. They are safe for your family, your pets, and the environment — without compromising on cleaning power.

Question 10

Are your products safe for children and pets?

Accepted Answer

Absolutely. All of our cleaning products are non-toxic and safe for households with children and pets. We take extra care in areas like kitchens and bathrooms where safety matters most.

Question 11

How much does a cleaning cost?

Accepted Answer

Pricing varies based on the service and the size of your home. Standard Home Cleaning starts at $120, Deep Cleaning starts at $200, and Move-In/Move-Out Cleaning starts at $250. Contact us through our quote form or book online and we will provide a tailored estimate before your appointment.

Question 12

Do I need to pay upfront when I book?

Accepted Answer

No upfront payment is required when you book online. We operate on a pay-later model — you will receive details about payment after your appointment is confirmed.

Question 13

Do you offer any discounts?

Accepted Answer

Yes! New customers receive 10% off their first service when they subscribe to our newsletter. We also offer discounts for recurring cleaning plans — ask us about our regular cleaning packages.

Question 14

Are your cleaners background-checked?

Accepted Answer

Yes. All WhatAMaid LLC team members are thoroughly vetted and background-checked before joining our team. Your safety and peace of mind are our top priority.

Question 15

Do I need to be home during the cleaning?

Accepted Answer

Not necessarily. Many of our clients provide access instructions and go about their day. If you prefer to be home, that is completely fine too. We will work around whatever is most comfortable for you.

Question 16

What if I am not satisfied with the cleaning?

Accepted Answer

Your satisfaction is guaranteed. If something was missed or did not meet your expectations, contact us within 24 hours and we will come back to make it right — no questions asked.

Booking & Scheduling

Our Services

Eco-Friendly Practices

Pricing & Payment

Trust & Safety

Ask Us Directly